Do Not Break Down

Shopping centers are the places where large crowds of people are interested to go for shopping. Every day many shoppers depend on the safe and reliable operations of lifting systems in the property. There's nothing quite like walking up many stairs after a long day of work. Your promise as a mall manager is to deliver ultimate service quality in this touchpoint. Customers, shoppers, and visitors are very sensitive for the time they spend to use an elevator and escalator.

Build a good reputation

by collecting in-the-moment feedback regarding elevators

Optimize the elevator service

by understanding the customers expectations

Actively listen to your residents and visitors

by applying an automated feedback collection system

XP TouchFree™ - Touchless Smiley Feedback Terminal

Collect feedback right after point of service with TouchFreeXPress™ – the world’s first and only touchless feedback kiosk. This is the game-changer feedback kiosk. Simply manage question of multiple touchpoints and locations. Change questions remotely on an e-ink to monitor your customers satisfaction.

XP Cast™ - Smiley Feedback Terminal

Wireless terminals with three smiley buttons to discover the reason behind your customers’ dissatisfaction. Portable and easy to set up feedback kiosks at any touchpoint. A hassle-free solution to stay in touch with your customers and collect feedback. Ask the customer to input their feedback about a particular question at each feedback kiosk and effectively capture what your customers think.

XP Cast™ - ABC Choices Feedback Terminal

Same idea as smiley terminal but smarter. When you are looking for additional information and precise answer, switch from smiley buttons to a multiple-choice button.

AppTablet

Use app if you want to enable your customers to provide opentext comment. This additional input that you collect will complement and help you discover what elements of your service are causing dissatisfaction.

XP Poll™ - Chip & QR Code

Display feedback QR Code in any digital and physical location that matter to you. With our simple and cost-effective solution using QR code and chip enabled labels, you can complement other feedback collector channels at every single touchpoint to drive better response rates, quality data, and get your customers feedback in essential moments.